Dr. Natalie Love Coach ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
Information We Collect
Personal Information
- Name, email address, phone number
- Payment information when you purchase a product, join the Community, or book a 1:1
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
- Quiz responses and results
- Information you share during coaching sessions or in the Community
Non-Personal Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
Customer Communication
- Records of inquiries and support requests
- Purchase and membership history
- Session notes and feedback, where applicable
How We Use Your Information
We use collected data to:
- Deliver your quiz results, products, Community access, and coaching sessions
- Process transactions and payments
- Communicate with you about your account, purchases, and relevant offers
- Improve our website, products, and methodology
- Maintain security and prevent fraud
- Keep records of your communication preferences and consent
SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting in to our SMS messaging, you agree to receive texts related to our services, including quiz results, Community updates, coaching reminders, and account notices.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
- Cancel SMS notifications at any time by replying "STOP"
- You will receive one final confirmation message; no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately
Message Frequency & Content
- Frequency varies based on your activity with us
- Messages relate directly to the products or services you've engaged with
- We do not send promotional texts without specific consent
Help & Support
- Reply "HELP" for assistance, or contact us at [email protected]
Carrier Information
- Standard message and data rates may apply
- Carriers are not liable for delayed or undelivered messages
SMS Data Protection Statement
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors solely to support services (such as customer support) is permitted. Text messaging originator opt-in data and consent are never shared with any other third party.
Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
- Vendors who support our operations (payment processing, scheduling, Community platform hosting)
- SMS aggregators solely to deliver messages you've consented to receive
- All service providers are contractually bound to confidentiality and security
Legal Compliance
- If required by law, legal process, or to protect our rights
- In response to valid law enforcement requests or court orders
Business Transfers
- In case of a merger, acquisition, or sale of assets, your data remains protected under the terms of this policy
Text messaging originator opt-in data and consent are excluded from all of the above and are never shared with any third party, aside from the aggregators and providers required to deliver the messages themselves.
Data Security
We maintain reasonable security measures, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security reviews
- Breach notification in accordance with applicable law
No method of transmission over the internet is completely secure. We use commercially reasonable means to protect your information but cannot guarantee absolute security.
Data Retention: We retain personal information for as long as needed to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
Cookies & Tracking
We use cookies and similar technologies to analyze traffic, remember preferences, and improve site functionality. You can control cookies through your browser settings; disabling them may limit some features.
Do Not Track: Our site does not currently respond to browser "Do Not Track" signals. We will update this policy if that changes.
Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails via the "unsubscribe" link
- Opt out of SMS by replying "STOP"
- Request details on how we process your data
- Withdraw consent at any time for future communications
To exercise these rights, contact us using the details in Section 12.
California Privacy Rights
Because we operate in California, California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Know what personal information we collect and how it's used
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share personal information)
- Non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us using the details in Section 12.
Children's Privacy
Our products and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it promptly.
Third-Party Links
Our site or communications may link to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies. This policy applies only to information collected by Dr. Natalie Love Coach.
Changes to This Policy
We may update this policy periodically. The current version will always be available with its effective date. For material changes, we will notify you by email or through a notice on our site.
Contact Us
By using our website and services, you consent to this Privacy Policy.